We always strive to make sure our customers are satisfied with their order. If for some reason, you feel you are not satisfied with an item you have purchased, you may return it within 10 days from the date of purchase. That means that an item purchased on 10th of any month, may be return anytime until the 20th of that month.
Terms & Conditions:
- Goods must be in the original condition as when purchased. Items once opened cannot be refunded.
- All tags that come with the product must be intact.
- Customers are responsible for the shipping costs.
- We do not offer exchanges; if you want to return an item within 10 days of purchase, you may do so and then place another order for the other item(s) you wish to receive.
- If you are going to send us the item, do let us know prior to sending it back to us.
If you have any further queries, please don’t hesitate to contact us at firstname.lastname@example.org or give us a call at +254797690565.